New Research Says Teamwork Increases Profit in the Service Industry
CATONSVILLE, MD, August 22, 2019 – New research shows that as the service sector continues to struggle with how to manage and minimize low labor productivity that hinders profits, the key may be in one word -- “teamwork” -- according to a new study in the INFORMS journal Management Science after studying firms in the restaurant industry. Researchers believe, however, that the findings can be generalized among the service sector to include hotel and retail services.