2012 INFORMS Edelman Awards Winner Chris Goosens, Managing Director Global Networks and Operations at TNT Express, talks about how the company has used Analytics to manage the transportation of 4.7 million parcels, documents, and pieces of freight to over 200 countries while maintaining the company's service standards. Until recently, this was done without mathematical support. In 2005 TNT moved to a fact-based decision-making system, the Global Optimization (GO) Program, which uses mathematical modeling. As a result, decision-making improved system-wide, with significant operational benefits. Between 2008 and 2011, TNT Express realized more than €207 million in savings and benefits.
