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A collection of press releases, audio content and media clips featuring INFORMS members and their research.

AI Thinks Like Us – Flaws and All: New Study Finds ChatGPT Mirrors Human Decision Biases in Half the Tests
News Release

BALTIMORE, MD, April 1, 2025 – Can we really trust AI to make better decisions than humans? A new study says … not always. Researchers have discovered that OpenAI’s ChatGPT, one of the most advanced and popular AI models, makes the same kinds of decision-making mistakes as humans in some situations showing biases like overconfidence of hot-hand (gambler’s) fallacy yet acting inhuman in others (e.g., not suffering from base-rate neglect or sunk cost fallacies).

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In 2025, you can’t have an effective democracy without data literacy
Media Coverage

You are swimming in an ocean of data and don’t even realize it. All around you are invisible amounts of data that would be staggering to try to comprehend. Thousands of smartphones and smart devices are talking to, sending and downloading vast amounts of data, video, audio, words, numbers, images, you name it. Everything from the latest movie on Netflix to someone’s radiology results from a cancer screening.

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Shell Shocked: How Small Eateries Are Dealing With Record Egg Prices
Media Coverage

Mom-and-pop businesses are trying to adapt to the soaring cost of eggs. The owners of four egg-centric restaurants across the country show how they are coping with this threat to their livelihoods.

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COVID-19 Model Quantifies Impact of Region-Specific Social Distancing Orders

COVID-19 Model Quantifies Impact of Region-Specific Social Distancing Orders

Medical Xpress, October 27, 2020

As the COVID-19 pandemic took hold in regions across the United States in the spring, governors, mayors and local leaders hoping to quell the spread of the virus turned to the only actionable defenses available at the time: They closed schools and businesses, banned mass gatherings, issued stay-at-home orders and enforced other social distancing measures.

Covid-19: New York City Faulted for Delay in Social Distance Order

Covid-19: New York City Faulted for Delay in Social Distance Order

Physician's Weekly, October 28, 2020

Even a one-week delay in the implementation of social distancing measures would have had a major effect on the total number of Covid-19 infections over time in several regions of the United States, especially New York City, a modeling study of 3 regions in the U.S. has shown.

When Providing Wait Times, It Pays to Underpromise and Overdeliver

When Providing Wait Times, It Pays to Underpromise and Overdeliver

Harvard Business Review, October 21, 2020

In 1999, Disneyland became a pioneer of the virtual queue. That’s the year the company introduced its FastPass system, which allowed customers to hold their place in line virtually while enjoying attractions elsewhere in the park. Virtual queues have since become common in restaurants, call centers, rideshare platforms, and other businesses — and the Covid-19 pandemic has only accelerated this trend. But not all virtual queues are created equal. What can businesses do to optimize the customer experience when implementing a virtual queuing system?

Why Lack of Cold Storage Could Hamper COVID Vaccine Distribution

Why Lack of Cold Storage Could Hamper COVID Vaccine Distribution

The Star, October 27, 2020

Kenya is among countries that will be required to improve cold chain networks to meet the storage demands of a Covid-19 vaccine. Experts say refrigeration requirements have cast doubt on the ability to access the vaccine to more than three billion people. As a result, the poor who are among the hardest hit by Covid-19 are likely to be the last to be reached by the vaccine.

China Dominates the Pandemic PPE Market. What Dose That Mean for U.S. as Virus Surges?

China Dominates the Pandemic PPE Market. What Dose That Mean for U.S. as Virus Surges?

PBS, October 27, 2020

During the coronavirus pandemic, the world has become reliant on personal protective equipment, or PPE. Most of this essential gear, from masks to gowns to goggles, comes from China -- and experts in the U.S. say this foreign dependence is problematic. Bur for now, the country where the virus originated is producing much of what's needed to fight it off. Special correspondent Patrick Fok reports.

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